Support

For questions, suggestions or problems, write to [email protected]; we reply within 7 days at the latest. If you include your phone model and operating system version when describing the problem, we can solve it faster.

This is an English translation; in case of conflict the Turkish version prevails.

Adding items

The barcode is scanned but no product name appears

If the product is not in the catalogue, you only need to type its name and category once. Getting the name from a barcode requires the internet; if you are offline, you can still add the item.

The date on the package is not read

Hold the date close to the camera and straight, and add more light. If it still is not read, pick the date manually. For dates showing only the month and year (e.g. 05/2027), the last day of the month is used; the production date is not read, the expiry date is chosen.

I don't know the package's date

If you do not enter a date, Sofrafy estimates it with a cautious (deliberately short) shelf life based on the type of product. This is an estimate; the product's smell, appearance and packaging always come first.

Reminders

I'm not getting notifications

Sofrafy asks for notification permission when you add your first item. If you turned the permission off, turn on Sofrafy's notifications in your phone's Settings app. In the app, under Settings → Notifications, you can change the time or turn off the daily summary.

Household sharing

How do I join a household?

The person who created the household shares the 6-character invite code from Settings → Household sharing (valid for 48 hours). You then enter the code in Settings → Household sharing and join. Joining by invitation is free.

A change doesn't show up on the other phone

Syncing happens automatically every 30 seconds and shortly after every change; you can start it right away with Settings → Household sharing → Sync now. Make sure both phones are connected to the internet.

How do I leave a household?

Settings → Household sharing → Leave household. When you leave, syncing stops and the data on this phone stays. When the last person in the household leaves, the household's data on the server is deleted.

Family Plus

I bought it but it still looks locked

Settings → See Family Plus → Restore purchases. Make sure you are signed in with the same Apple ID or Google account.

How do I cancel my subscription?

The subscription is managed by the store you got the app from. On iPhone: Settings → your name → Subscriptions; on Android: Google Play → Profile → Payments & subscriptions. If you cancel before renewal (on the App Store, at least 24 hours before), the subscription does not renew; Family Plus stays on until the end of the period.

Can I get a refund?

Refunds are made by the store: on iPhone at reportaproblem.apple.com, on Android through Google Play's refund page. If you have any trouble, write to us and we will help.

Your data

Where is my data and how do I delete it?

Your kitchen items, plan, list and household profile stay on your phone; they are deleted when you delete the app. If you use household sharing, leave the household; when the last person leaves, the household's data on the server is deleted too. Memberships that have not connected for 12 months and households with no members left are deleted automatically. Details are in the Privacy Policy.